FORMULA FOR SUCCESS
Since 2007, GB&SMITH, the publisher of 360Suite, has helped hundreds of public and private sector organizations – from the U.S. Government to Fortune 500 companies to start-ups – maximize the power and value of SAP BusinessObjects.
We are committed to understanding individual customer requirements and delivering the right solutions at the right time.
We developed world-class, award-winning SAP BusinessObjects solutions with input and feedback from customers around the globe.
We won numerous industry prizes, including Deloitte Fast50 and EY Entrepreneur of the Year, by leveraging every member of the GB&Smith team.
MEET OUR LEADERS
Our team consists of 70+ talented and diverse people around the world. They include the founding fathers of business intelligence (BI) and current BI experts.
From offices in the the USA (Cambridge, MA), Canada (Montreal), UK (London), and France (Lille and Grenoble), they apply decades of BI experience to the development of software solutions that maximize the value of BI investments.
Denis Payre co-founded Business Objects in 1990. As COO, he expanded the company to 54 countries, doubled revenue annually, executed a record IPO, and made Business Objects the world’s leading BI software.
He is currently the Chairman of Nature and People First. He is also a member of the GB&Smith board of directors, contributing to the organization’s vision and goals.
Sebastien Goiffon is a Business Objects expert with 20 years of experience. As a consultant, he traveled the globe helping clients leverage Business Objects. In 2007, he co-founded GB&Smith to develop and deliver the Business Objects solutions that now comprise 360Suite.
Alexandre Biegala co-founded GB&Smith in 2007, and successfully led the R&D team for 10 years in the role of CTO. He is now pursuing other personal projects but remains involved in strategic decisions at GB&Smith.
Lille, France HQ
Bruno Masek ensures customer satisfaction around the world. He heads the sales department, deploys 360Suite solutions that solve customer problems, and oversees support. He creates symbiosis between IT and business by aligning their goals — maximum value from business intelligence IT investments at the lowest possible cost.
Sathish Rajagopal has worked in the BI space for 19 years, including 13 years at SAP Labs, where he led their global BI analytics adoption/customer success management efforts and served as a Platinum Consultant. He continues to support customers on their BI journey by delivering cutting-edge solutions. He also plays a pivotal role in the creation of the 360Suite roadmap.
Patrick Perrier has more than 17 years’ experience in business intelligence at organizations including Crystal Decisions and Business Objects, in roles such as Head of Technical Architecture, BI and Training. He is passionate about helping companies maximize their SAP BusinessObjects investment by addressing complex issues such as regulation, migration, and administration.
Yasmina Couty has 13 years of experience working with analytics solutions at Business Objects, SAP, and within the partner ecosystem. She is the pre-sales team leader.
Julien Drouvin is in charge of research and development. He inspires and guides the members of the engineering team to continuously improve 360Suite solutions, and to design new solutions that satisfy the evolving needs of customers and respond to changing market conditions.
Lille, France HQ
We understand that change is the only constant. That’s why we never stop asking questions and searching for answers in order to do more and be better.
We also believe that knowledge should be shared, so we invite you to follow our innovation team at https://medium.com/gbandsmith.
IN THE WORDS OF OUR CUSTOMERS
The tools are easy to use and very valuable as they save us a great deal of time. 360Suite has absolutely the best customer support from any vendor we have experienced! Any requests for additional information are usually added to the next release. The team is very responsive to our needs: the response time to our inquiries is a day or less.
In general, the products are easy to install and use. The support we receive from GB&Smith is fast and effective. The products are highly recommended to any BO administrator in large environments.
Installation and initial setup was a smooth and quick procedure. The support team is very helpful and response time was quick.
360suite was of a big help during our migration towards BOXI3.1. Support is really proactive and we have an important ROI on all our daily actions on our Business Objects platforms.
The products are great and work as they should and are simple to use. The technical support has been excellent and responsive to our concerns and needs.
We are able to save 10 hours per week thanks to 360Suite solutions.
The support team is great. The response time is very fast. It’s better than SAP BO support! It’s a great product that is constantly being enhanced.
We integrated 360Suite solution within a dedicated project to set up the BI4 system and third party tools. The software is a great complementary tool for BO administrators that helps us save 4 hour per week.
360Suite went above and beyond our expectations when we once requested a versioning job notification and they included in their next release. The customer support team is very reactive and skilled as well.
Your software is simply but awesome! It allows us to save between 10 to 15 hours. per week
The customer support team is simply outstanding and always very responsive always.
The customer support team is responsive and interested in making the implementation of the solution a success by providing multiple POC license keys for evaluation. They are working with us every time in order to resolve issues. They specifically help us as plan and build our content automation tool, thanks to 360Plus solution as back end.
You have the best support team! So far all the people I have interacted with have a very good understanding of Business Objects and the 360Suite. The resolution time for solving the issues has always been quick which helps us as a customer to deliver our goals faster.
“I absolutely love how responsive support is.
You are always very helpful and take the time to resolve issues.”
Let’s thrive together
Introduce yourself and tell us about your project. We will be in touch soon.
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