Who’s Behind 360Suite?
A Succesful Company
360Suite is a product of GB&SMITH, an industry-leading software company founded in 2007 to develop innovative software solutions for Business Intelligence and Analytics(BI/A) leaders. The company has grown over time, but its mission has remained the same. Now, more than ever, GB&SMITH is committed to improving and expanding product offerings that empower BI/A leaders to release the true potential of their Data Analytics landscape. Having provided BI professionals with innovative solutions to maximize the value of SAP BusinessObjects for many years, we have now entered into the multi-BI market thanks to the acquisition of Kinesis-CI; software that provides a testing framework solution for Tableau.
The company’s winning formula for success — work hard to understand individual customer requirements and deliver the right solutions at the right time — has earned it numerous industry prizes, including Deloitte Fast50 and EY Entrepreneur of the Year.
The GB&SMITH leadership includes Business Intelligence founding fathers and experts who have been on the scene since before the dawn of Modern BI. With nearly a century of combined experience, they apply a variety of talents, skills, and outlooks to the task of inspiring new and better solutions to BI challenges. 360Suite is the brainchild of BI experts with big ideas who aren’t afraid to push boundaries, challenge assumptions, and take risks on the path to innovation.
The Business Objects co-founder and former Chief Operating Officer, he grew Business Objects into the world’s leading business intelligence software. At GB&SMITH, he provides guidance and corporate oversight.
A Business Objects expert with decades of experience, he traveled the globe as a consultant before co-founding GB&SMITH in 2007. He provides the vision, creates the culture, and leads the GB&SMITH executive team.
A Business Intelligence expert with decades of experience in leadership roles at Business Objects and Crystal Decisions, he helps customers address complex issues such as regulation, migration, and administration.
A Business Intelligence expert with more than a decade of experience, she heads up the team of presales professionals who serve as thought leaders and trusted advisors to current and future customers.
A successful founder of multiple start-ups and previously Global Account Manager at SAP, Laurent joined GB&SMITH as an Advisory Board Member in 2018 and subsequently became COO in 2020. With years of entrepreneurial and technology experience, he provides guidance and support to the executive team.
A Committed Team
In addition to the leaders, there’s an entire team of talented and passionate individuals behind the success of GB&SMITH. What started with two entrepreneurs in France has evolved into 70+ people at offices in France, the United Kingdom, the United States, and Canada. Despite rapid growth, the entrepreneurial spirit remains intact, and more than half of all GB&SMITH employees are focused on research and development. GB&SMITH team members have different backgrounds, perspectives, and areas of expertise, but they share a commitment to company values: innovation, putting customers first, a workplace that is both professional and fun, team spirit, and a culture of caring.
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IN THE WORDS OF OUR CUSTOMERS
The tools are easy to use and very valuable as they save us a great deal of time. 360Suite has absolutely the best customer support from any vendor we have experienced! Any requests for additional information are usually added to the next release. The team is very responsive to our needs: the response time to our inquiries is a day or less.
In general, the products are easy to install and use. The support we receive from GB&Smith is fast and effective. The products are highly recommended to any BO administrator in large environments.
Installation and initial setup was a smooth and quick procedure. The support team is very helpful and response time was quick.
360suite was of a big help during our migration towards BOXI3.1. Support is really proactive and we have an important ROI on all our daily actions on our Business Objects platforms.
The products are great and work as they should and are simple to use. The technical support has been excellent and responsive to our concerns and needs.
We are able to save 10 hours per week thanks to 360Suite solutions.
The support team is great. The response time is very fast. It’s better than SAP BO support! It’s a great product that is constantly being enhanced.
We integrated 360Suite solution within a dedicated project to set up the BI4 system and third party tools. The software is a great complementary tool for BO administrators that helps us save 4 hour per week.
360Suite went above and beyond our expectations when we once requested a versioning job notification and they included in their next release. The customer support team is very reactive and skilled as well.
Your software is simply but awesome! It allows us to save between 10 to 15 hours. per week
The customer support team is simply outstanding and always very responsive always.
The customer support team is responsive and interested in making the implementation of the solution a success by providing multiple POC license keys for evaluation. They are working with us every time in order to resolve issues. They specifically help us as plan and build our content automation tool, thanks to 360Plus solution as back end.
You have the best support team! So far all the people I have interacted with have a very good understanding of Business Objects and the 360Suite. The resolution time for solving the issues has always been quick which helps us as a customer to deliver our goals faster.
“I absolutely love how responsive support is.
You are always very helpful and take the time to resolve issues.”